Refund policy

Returns

You have 14 days from the day your order arrives to tell us you'd like to return it, for any reason, and then another 14 days to send it back. Please include your order number. If something comes back used more than you'd need to try it, we may take a little off the refund to cover that.

To start a return, email us at info@gentle-journeys.co.uk with your order number, and we'll reply with what to do next. Please email us before you post anything back, so we know it's coming.

Returns go to:
Gentle Journeys
Fir Tree Cottage
Teignmouth Road
Maidencombe
Torquay
TQ1 4TA

Damaged, faulty or wrong items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us straight away with a photo and we'll put it right, including the cost of sending it back.

What we can't take back

Gift cards, and sealed sweets (like the lollipop in our bags) once they've been opened, for hygiene reasons.

Refunds

Once your return reaches us and we've checked it, we'll email you, and refund your original payment method within 10 working days. Your bank may take a few more days to show it.

Your legal rights

None of this affects your statutory rights, including your right to cancel an online order within 14 days of receiving it.