Your questions, answered honestly

Our bags are designed around children's needs, and the Sunflower lanyard is relevant at any age. The bags are for ages 3 and up. If you're unsure whether something is right for your child specifically, just ask.

For any family who wants travel to feel a little calmer, for everyone involved. Our kits are made for parents of children who find busy, unpredictable places a lot to handle: airports, queues, long waits, unexpected changes of plan. Gentle Journeys was created by Jenna, a mum who couldn't find the right support for her own son, so she built it herself.

Every bag comes with our 4-language Sunflower lanyard card and an official Sunflower lanyard. The Soft Cotton bag (blue or pink) and the Water-Resistant bag (green or pink) hold a tie-dye simple dimple fidget spinner, a foam glider plane, an aeroplane pop it, a butter squishy, a sugar-free lollipop and a couple of stickers. The Water-Resistant bag also has room for your child's own headphones, iPad and comfort items. The Eco bag holds a bamboo flyer, a sugar-free lollipop and 2 fidgets.

It's a quiet signal. The Hidden Disabilities Sunflower is recognised worldwide, not just in the UK: staff at airports, airlines and attractions that have joined the global Sunflower network are trained to recognise it as a sign that someone has a hidden disability and may need more time or support. About the Sunflower scheme. Our 4-language Sunflower lanyard card says it in English, German, French and Spanish.

Every bag comes with our multilingual Sunflower lanyard card and one official Sunflower lanyard free. They arrive together, which matters if you're packing the night before a flight. Compare the three bags.

Most families find it helps to plan the airport as much as the flight: book special assistance with the airline when you book, arrive with time to spare, wear the Sunflower lanyard so staff know to give a little more time, and keep a few familiar things in hand luggage for the waits. Our airport help guide goes through it step by step, from booking to landing.

Yes. Many UK airports, and a growing number of airports and airlines abroad, are part of the Hidden Disabilities Sunflower network, where staff are trained to recognise it. Abroad, staff may not read English, which is why our lanyard card says it in English, German, French and Spanish. What the Sunflower lanyard means and where it's recognised.

Familiar comforts first, then the things that help with waiting: a few small, quiet toys, snacks you know they'll eat, headphones if they use them, and anything that marks the plan for the day. Keep it all in one bag your child can carry and reach. That's the idea behind our sensory travel bags: packed and ready, with a Sunflower lanyard card and an official lanyard.

We deliver to UK addresses only. Orders are usually dispatched within 7 days. Standard UK delivery is £4.99 (3–5 working days), and free on orders of £50 or more. Express delivery (1–2 working days) is £9.99. Small orders up to £11.99, like a toy or a lanyard attachment, can go by letterbox for £2.49 (3–5 working days). If you're ordering close to a trip, get in touch and we'll do what we can.

You have 14 days from the day your order arrives to tell us you'd like to return it. The details are in our refund policy.